heard are the New Year's resolutions to lose weight or quit smoking, but
there's another group of goals managers and leaders should vow to keep,
according to two leadership experts.
Catlette and Richard Hadden, authors of the book "Contented Cows MOOve
Faster," say that goals dealing specifically with what Hadden refers to as
"people practices" would be beneficial to those at the head of a company.
natural time for managers to reassess and reflect on leadership style and
how their leadership style effects financial and productivity aspects of
their corporations," Hadden said.
Organizational Effectiveness Group President Diana Peterson-More said that
being considerate toward employees is an area all leaders should focus on.
extremely important for leaders to be empathic and to show that they care
about employees," Peterson-More said.
to do things like being quicker to celebrate in the office aren't "just
about being nice," and will have a positive effect on a company's finances,
Hadden said, citing his and Catlette's research.
make a difference to the bottom line," Hadden said.
Catlette offer the following resolutions for leaders this year:
authentic. People don't expect their leaders to always be right, but there
is a valid expectation that they be real, approachable and capable of
uttering the words, "I don't know," or "My mistake."
said this quality is missing from many workplaces.
something that requires a conscious effort, and unless you become deliberate
and intentional the improvement is not going to happen," Hadden said.
to celebrate. Next time you watch a sport, pay attention to the time it
takes for two players to engage in celebration. Usually, it's not long. Now,
how long has it been since that excitement occurred in your workplace?
Resolve to make it a more frequent and spontaneous occurrence to reduce
tension and enable people to perform at their peak.
than others think is wise. If we expect others to follow, they've got to
know management places their interests on par with their own. Listen, never
allow anyone to abuse a teammate, tell the truth and show up when someone is
having a tough time.
than others think is safe. Being a leader involves making big bets on
people, ideas, beliefs and decisions. People prefer to follow someone who
has the courage of their convictions.
than others think is practical. While not all managers are going to be
responsible for a world-changing movement, if you're to be worthy as
leaders, and expect others to follow, then believe you can make a
to act with non-performers and people who just don't fit. Managers usually
wait too long to deal with situations where someone has been miscast in
their job. Resolve to do the right thing for the benefit of the organization
and the individual.
more than others think is possible. In a nutshell, people get what they
expect to get. If your glass is half empty, and you think people are lazy or
stupid, that is the reality you'll create for yourself. If you expect great
things from yourself and the folks on your team, you're halfway there.
Peterson-More said that in addition to these "people practices" goals,
leaders should hone in on success and envision what successful outcomes will
addition, she encourages leaders to ask themselves, "What have I learned
today?" and, "What will I be doing different based on what I learned?"
and Hadden founded Contented Cow Partners, LLC, to help business and
organization leaders produce better results through a focused, fired-up and
capably-led work force.
information on the Pasadena-based Organizational Effectiveness Group, call
information visit, contentedcows.com.
962-8811, Ext. 2230